1. Requests and confirmation
Submitting the website form creates a booking request, not a confirmed appointment. Pending requests temporarily reserve the requested time while NorthFrame reviews availability. A booking becomes confirmed only after NorthFrame sends written acceptance and communicates any required deposit or additional terms.
2. Availability and timing
Availability shown online can change while another customer is completing a request. NorthFrame prevents overlapping active requests where possible and performs a final availability check before confirmation. Please arrive and provide access at the agreed time; delays may reduce available coverage.
3. Pricing and additional work
The selected package price and any valid promotion are recorded with the request. Travel, permits, venue fees, overtime, custom edits, or work outside the package are included only when agreed in writing. Custom-priced services require a separate quotation.
4. Rescheduling and cancellation
Contact NorthFrame as early as possible to request a change. Rescheduling depends on availability. Cancellation, transfer, and any deposit treatment follow the written terms supplied when the booking is confirmed; submitting a request alone does not create a payment obligation.
5. Weather, drone, and location conditions
Drone and outdoor services depend on safe weather, legal operating conditions, venue permission, location access, and applicable aviation requirements. NorthFrame may adjust, postpone, or omit unsafe coverage and will discuss suitable alternatives.
6. Delivery and creative work
Delivery timing and included files follow the accepted package. NorthFrame selects and edits the final work to its professional standard. Raw or unedited files are not included unless explicitly agreed in writing.
7. Customer information and reviews
Booking information is used to provide and manage the requested service as described in the Privacy Policy. Reviews can be submitted only for completed bookings and are published after moderation for relevance, privacy, and respectful content.
Questions about a booking policy can be sent to bookings@northframestore.com.lk before submitting a request.